Theater Information

Pennsylvania Ballet performs in two different locations, the Academy of Music and the Merriam Theater at the University of the Arts. To ensure that everyone in the audience has the best possible experience when attending events at the Academy of Music and the Merriam Theater, we appreciate your cooperation in observing the guidelines outlined below.

  • General Policies

    • If you need to leave the performance at any time, you will be readmitted at a later break.
    • No food or beverages are permitted in the Academy of Music or Merriam Theater.
    • All electronic devices (cellular phones, pagers, watch alarms, etc.) should be turned off prior to entering the performance space.
    • Seat locations printed on your tickets are not guaranteed past curtain time. There are no refunds or credits. All sales are final.

    Many noises are quite audible due to the optimal acoustics of the venues. Please unwrap any lozenges or throat drops before the performance commences and keep any unnecessary movement and conversation to a minimum.

    Aisles must be kept free of any obstructions. All coats and packages that are not checked should be placed under your seat or in your lap.

  • Ticket Policy

    All sales are final. There are no refunds or exchanges. This ticket purchase will appear on your credit card statement as TICKET PHILADELPHIA. If your tickets are being mailed to you, it is your responsibility to notify us prior to the performance if you do not receive your tickets so we may reprint them for you upon your presenting the Order Confirmation, credit card used in the purchase and proper photo identification. Artists are subject to change without prior notice and a change of artist is not cause for a refund. Inclement weather is not a cause for refund unless a performance is actually cancelled. In the event of severe rain or snow, weather updates and performance status are noted on the homepage of kimmelcenter.org.

    All persons entering the theater, including babes in arms, must have a ticket. Children under four years old are not admitted to either theater for regular performances. Children under three are not permitted for George Balanchine's The Nutcracker™. Latecomers and those who exit during the performance will be seated at the discretion of the facility staff. Copying any performance by camera, audio, or video recording equipment is prohibited.

    Tickets purchased through this website are for your personal use and may not be resold for more than face value. We reserve the right to cancel any order we deem in conflict of this policy. If we cancel your order or hold your tickets for box office pick-up (with photo ID), we will contact you via email within two business days.

  • Late Seating Policy

    Latecomers will not be admitted into the theater once the performance has begun until there is a suitable break or an intermission. The Box Office opens two hours prior to each performance and theater doors open 30 minutes prior to curtain times. Please allow extra time for parking, traffic and ticket pick-up, if applicable. Please understand that once the curtain has gone up and the dancers have taken the stage late seating is a distraction to the artists and to the other patrons already enjoying the performance. Ushers will assist late arrivals with seating at the appropriate time.

  • Commitment to Safety

    The safety and comfort of visitors, volunteers, artists and staff at the Academy of Music and Merriam Theater are of paramount importance. In the event of an emergency, audience members will be advised of appropriate procedures by usher and security staffs. Red, illuminated EXIT signs are clearly market with an arrow indicating the direction of an exit door. Should an emergency arise, you will be directed to leave the auditorium and further instructions will be provided as to the safest and quickest way to leave the building. Patrons who need special assistance should contact an usher.

  • Commitment to Accessibility

    Pennsylvania Ballet is committed to providing access for disabled patrons. The Academy of Music and the Merriam Theater are both wheelchair accessible. The Company attempts to ensure accessibility at other performance venues as well. A limited number of ADA-compliant parking spaces are available in the Kimmel Center Garage.

    The Academy of Music is wheelchair-accessible from the east lobby entrance on Broad Street. Elevators serve all levels of the Academy of Music, and accessible seating is available on all levels of the building. All rest rooms are ADA-compliant and assisted listening devices are available for loan. For more information on accessibility at the Academy of Music, please call Visitor & Audience Services at 215.670.2327.

    The Merriam Theater is also wheelchair-accessible and has a hearing augmentation system. For more information on accessibility at the Merriam Theater, please call the Manager at 215.732.5997.

    Ushers at both facilities have been trained to be sensitive to the accessibility needs. If you experience a problem at a performance of the Ballet, please contact Pennsylvania Ballet's administrative offices at 215.551.7000 so that every effort can be made to accommodate you.